FAQs - Account Customers

To find answers to some of the most Frequently Asked Questions... just click the relevant category to your need. If however, you have a question we haven't answered then please do not hesitate to contact us for further assistance

 

IMPORTANT INFORMATION: Every effort is made to keep this area of the site up to date. However, Tanks Direct cannot be held liable for errors or omissions. Compliance with statutory requirements is the responsibility of the person(s) who install, use and maintain products supplied by Tanks Direct. If you have concerns over compliance, you must seek professional advice, contact your local Building Control Officer, your local environmental authority or WRAS.  Tanks Direct will not be responsible for installations which do not comply with prevailing statutory requirements.

General

Account Customers

Trouble signing into my account

If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If after this you still can't sign in, contact our Customer service department giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.

My prices are not showing?

Sometimes we will not be able to give a price on site due to a number of reasons including it being a custom product.  If no price is shown, please contact our customer service department via email or phone and they will be able to get a price from our suppliers for you as quickly as possible

How do I sign up to be an account customer?

To sign up to be an account customer please navigate to Trade customers at the top of the home page.  This will then present you with a trade registration form to complete.

How do I amend my account details?

To sign in use the Login link at the top of the page then sign in with your account credentials.  This will then bring you to your account and navigate to ‘My details’ once here you will be able to edit your details then press update.

Statement queries

If you have any queries regarding your statements, please contact our customer service department via email or telephone and they will be happy to assist you.

Why open an online account?

An online account, will offer a number of benefits to you including …

  • Easy access to your account.
  • See your history or orders in one place.
  • Ability to place online orders 24 hours a day at a time to suit you.
  • Subject to successful credit checks, it may be possible to open a credit account if required.

We also offer Free technical site visits for certain products. In situations, where help might be required to correctly size a unit for a wastewater solution, we would ask our suppliers to make contact with you directly to discuss your requirements and arrange a visit if required.

Here is the link to register for an online account https://www.tanks-direct.co.uk/register.

Please feel free to contact the Tanks Direct sales office should you have any questions/enquiries on 01643 703358 or email sales@tanks-direct.co.uk