Klargester Service Plans

Klargester Service Plans

Klargester Service Plans

A Klargester Service Plan has been designed to help you spread the cost of maintenance on your tank over a fixed term.

Your annual service will be conducted by Klargesters trained engineers, who’s training has been developed by our expert team and backed with more than 50 years’ experience in servicing a range of wastewater systems.

Benefits fo the service plan

  • A tailored plan to suit the needs of your 6 - 12 pop unit.
  • The use of genuine parts and spares for any repairs that may be required.
  • 50% off call out charges (includes one hour onsite and travel costs)
  • Routine maintenance visit* The inspection as part of the Service Plan will take place 9-10 months after initial payment - if you require an immediate visit from an engineer please call us for more guidance.
  • Dedicated account manager and technical support
  • Other packages are available - if you wish to find out more info please contact us.

Whether its a Service plan for a Donestic Sewage treatment plant or a Pump Station, we have a plan that will suit your needs.

 


Domestic STP

It’s important that your sewage treatment plant or septic tank system is emptied and maintained regularly. Poorly performing systems can cause serious health hazards as well as local pollution risks.

As a homeowner, you must also ensure that your Kingspan Klargester system remains in good condition and replace it when needed. If you have just purchased your sewage treatment plant or septic tank, it’s your responsibility to have it properly decommissioned. We do recommend that you keep a detailed log of when your system is inspected, maintained, emptied or serviced as you may need these details in future.

Commercial STP

Ensure hassle-free performance and reduce the risk of pollution on your commercial property by properly maintaining your commercial wastewater system.

General

We are committed to delivering a first-class service when it comes to looking after your separators, sewage treatment plants and pump stations. By working together, we take the time to understand your business needs and can offer you a tailored plan that ensures that you are always covered, giving you peace of mind. With our SafeContractor Accreditation, you can be assured you are in safe hands with Kingspan.

Separators

Separators are designed to capture oil and hazardous substances that would otherwise pollute the environment. If your separator is not properly serviced and monitored, it can suffer blockages which can cause overflow or flooding, leading to pollution. Kingspan's fifty years of experience in this industry has helped us develop expert service plans for a range of fuel, oil and water treatment separators.

Experience peace of mind with our plans which will help ensure limited business interruption, reduced risk of pollution, as well as helping to avoid potential fines.

Kingspan's separator service packages are developed in line with our Planet Passionate programme, aimed at reducing pollution, preserving water quality and carbon footprint reduction. 

Pump Stations

It’s commonly known that pump stations are the most important ‘cog’ in a drainage network, and you’ll want to keep yours in tip-top shape. With our comprehensive service plans, we can quickly identify blockages and any unforeseen flow periods and employ measures to prevent catastrophic failures.

 


Klargester Feedback
Klargester Feedback 2
Klargester Feedback 3

Safe Contractor Approved

 

Frequently Asked Questions

Sewage and Waste

Commercial Sewage Treatment Plants

What’s the difference between commercial and domestic sewage treatment plants?

Commercial sewage treatment plants function in much the same way as domestic sewage treatment plants but are designed to cope with a much higher volume of sewage. Commercial sewage treatment plants can service business and commercial properties where 50 or more people go to work. In contrast, domestic sewage treatment plants would usually only deal with household waste from up to four or five people.

You’ll want to choose a commercial sewage treatment system based on the size of the premises and the number of people using the facilities. But don’t go too small! It might save you money in the short term to buy a smaller system, but if you need to upgrade to a larger system in the future it will cost you.

It is important to keep any sewage treatment plant properly serviced and maintained, but with commercial sewage treatment plants professional maintenance may be required more often and require specialty maintenance to ensure everything is working as it should.

Why would you need a commercial sewage treatment plant?

There are many reasons why you may need a commercial sewage treatment plant installed. If your business is in a rural location, you may be too far away to connect to the main public sewer system, or perhaps your access to the public sewers is blocked by a railway line. Commercial sewage treatment plants are also eco-friendly, so if your business is looking to become more eco-friendly, a commercial sewage system could be for you. The wastewater in a commercial sewage treatment plant is treated before being discharged, so there is no harm to the environment. They are also cost-effective. After the initial installation costs, commercial sewage treatment plants save money on bills paid to your local authority, making them an attractive long-term investment for many businesses. Commercial wastewater treatment plants can be set up quickly and easily. There are minimal odours and disruption to the running of a property and, if your system is properly maintained with regular servicing, your system will function for a long time.

How do commercial sewage treatment plants work

Commercial sewage treatment plants are large-scale waste removal systems for commercial properties that are either in a rural area or can’t be connected to the public sewage network. As they are entirely independent, they use a process that breaks down the waste into a clean product that can be directly discharged directly into the environment without harming the local habitat.

They function in the same way as domestic sewage treatment plants, but are designed to cope with a much higher volume of sewage. Commercial sewage treatment plants have a motor, powered by a generator or other electrical source, that circulates air within the system. Naturally occurring bacteria use this air to break down the wastewater in the system. This destroys the harmful substances in the waste, and, after several stages of treatment, the wastewater is clean enough to be pumped into the local environment.

Initially the waste goes through a pre-treatment stage, that removes large objects and solids. The waste is then pumped into a settlement zone, where liquids rise to the top and larger substances collect at the bottom thanks to their different densities. Bacteria starts to break down harmful substances and the sludge that forms at the foot of the tank is periodically removed. The remaining liquid is then ‘cleaned’ by a process known as ‘biological treatment’, where aerobic bacteria use the oxygen circulated by the motor to break down more harmful substances. Finally, the wastewater goes through a final round of cleansing to kill any remaining harmful substances that remain. This may involve chemicals to ensure the water is as clean as possible before it’s discharged. 

 

How much does a commercial sewage treatment plant typically cost?

Sewage treatment plants are robust and effective and offer many benefits over some other methods of sewage treatment such as septic tanks and cesspits. But how much does a commercial sewage treatment plant cost? There are several costs to consider.

The sewage treatment plant

The price of your commercial sewage treatment plant will depend on a variety of factors. Get in touch and we will listen to understand your requirements and help you choose the best plant for your commercial premise.

Cost to install

The cost of installing your commercial sewage treatment plant will depend on whether you’re installing a brand new system or upgrading an existing one, as well as which plant you have chosen and where the plant is being installed. 

Annual service

You’ll need an annual service to ensure the ongoing performance of your commercial sewage treatment plant. The cost will depend on your equipment and location.

Emptying

Sewage treatment plants need to be periodically ‘de-sludged’.

Sewage Treatment Plants

What is a soakaway?

A soakaway, also known as an infiltration system, is a type of drainage system used to manage surface water runoff. It consists of a pit or trench filled with gravel, stone, or other porous materials that allow water to percolate through them and into the ground.

Soakaways are typically used in areas where the soil has good drainage characteristics, and they are often used to manage water from roof gutters, surface water drains, or other impermeable surfaces. The idea is that the water is directed into the soakaway, where it slowly percolates into the surrounding soil, reducing the amount of runoff and preventing flooding. 

Invert Depth, what is this?

It is the level of the soil pipe entering the septic tank or treatment system.

What are the environmental impacts of a sewage treatment plant?

A well-designed and properly maintained sewage treatment plant can have positive environmental impacts by reducing water pollution and protecting aquatic ecosystems. However, if not properly managed, a sewage treatment plant can also have negative impacts such as odours, noise pollution and emissions of greenhouse gases.

Domestic wastewater treatment plants use natural biological processes to break down sewage and safely process harmful compounds. This reduces pollution and is vital for protecting the local flora and fauna.

Maintained in accordance with the manufacturers recommendations, most modern treatment plants have a long lifespan and are a solid investment for any property. At Tanks Direct, we offer a range of affordable treatment plants to suit any budget, but the premium Klargester BioDisc offers significant benefits with no noise, no odour and up to 7 years warranty*. 

How long do sewage treatment plants last?

Sewage treatment plants don’t require much upkeep, but it is important to keep them properly maintained and serviced. They will need emptying periodically, a process known as ‘desludging’, by a registered and licensed waste collection company. Treat your sewage treatment plant properly and it could last up to twenty years. If they are misused or not properly maintained, their lifespan will reduce significantly.

To keep your domestic sewage treatment plant working for as long as possible, pay attention to what you are flushing down the toilet and washing down the sink. Do not flush kitchen roll, food waste, nappies, baby wipes, grease, fats and oils or sanitary products down the drain and careful with the volume of cleaning agents and detergents you are using as these can sometimes overload the system. Areas with softer water will require weaker cleaning products than hard water areas. It’s also beneficial to get your sewage treatment plant regularly serviced, where a professional will come out and inspect your system and identify any potential issues before they get worse.

Do I need a soakaway for my sewage treatment plants?

A soakaway is a large hole dug into the ground, filled with stones, that manage the effluent and surface water by collecting, treating, and cleansing it, before letting it drain slowly back into the environment.

You do not necessarily need a soakaway for a sewage treatment plant ­– only for a septic tank. This is because the water released by a septic tank has only gone through one stage of treatment and is still hazardous to the environment. It is therefore important that water from a septic tank undergoes further treatment and cleansing in a soakaway before being safely released into the environment.

In a sewage treatment plant, the wastewater has already been through at least two stages of treatment and is therefore safe to be released directly back into the environment.

Do domestic sewage treatment plants smell?

A well-maintained sewage treatment plant should not give off any bad smells. They are designed to contain any naturally occurring odours that arise during the treatment process. If your sewage treatment plant has an unpleasant odour it is important to investigate the cause.

It could be that your tank is full and needs emptying. Check the levels of sludge in your tank and arrange for the tank to be emptied if necessary.

Clogged vents could also be the cause of odours. The vents in sewage treatment plants allow toxic and flammable methane gases present in the waste to escape. Check the vent isn’t clogged with waste, snow, ice, or an animal’s nest.

Bad smells can also be caused by contamination in your sewage treatment plant. Harsh chemicals, grease or fat will all interfere with the natural enzymes in your plant that work to break down the sewage. 

Can I fit my own sewage treatment plant?

Although instructions are supplied with each of our products, installing a sewage treatment plant is no small feat and we do not recommend installing one yourself unless you are 100% confident you know what you’re doing. There are lots of health and safety issues to consider when excavating holes and if your sewage treatment plant is installed incorrectly you could find yourself in a nasty mess – both physically, financially, and legally.

Hiring a professional contractor to do the installation will give you complete peace of mind. Your sewage treatment plant will be installed safely, efficiently, and perhaps most importantly, it will be legally compliant. Be aware there are different rules relating to the installation of sewage treatment plants depending on whether you are based in England, Scotland, Wales, or Northern Ireland. You may need to apply for a Consent to Discharge from the Environment Agency – a licence that says that your wastewater is clean enough to release into the environment and not damage local wildlife.

Do I need to empty my domestic sewage treatment plant?

Sewage treatment plants work by separating wastewater from solid waste in a settlement chamber. Gravity causes the heavier, solid waste to sink to the bottom of the tank so that the wastewater can be treated before being released into the environment. The solid at the bottom of the tank, referred to as sludge, builds up reducing the available volume and space in the tank for the wastewater treatment process. Your tank will become less effective and will eventually fail causing problems.

For this reason, your sewage treatment tank will need emptying periodically ­– a process known as desludging. How often you de-sludge your tank will depend on the type of system you have as sludge build up varies between systems. We recommend you use a registered and licensed waste collection company who will be fully insured to handle the sludge. They will visit your site, remove the sludge from your sewage treatment plant tank, and take it away for disposal.

Where would a sewage treatment plant be located on your premises?

 All commercial sewage treatment plants must adhere to general binding rules, a set of stringent regulations laid out by local authorities to meet both environmental, health and safety concerns. General binding rules stipulate several requirements when it comes to the placement of any commercial sewage treatment plant. It should be positioned a minimum distance away from buildings and water sources, especially if your business is in a protected area. The distance will depend on the size and capacity of your sewage treatment plant. It is strongly recommended that you seek professional advice on making your commercial sewage treatment plant compliant.

 

How often do I need to service my treatment plant?

It is advisable to get the buildup of sludge in your system cleared and the mechanical and electronic components serviced every six to twelve months.

What types of sewage treatment plants are available?

If you can’t connect to a public sewer, building regulations state you’ll need either a cesspool, septic tank or sewage treatment plant. At Tanks Direct, we offer a comprehensive choice from leading suppliers of waste water solutions such as Klargester, Rewatec, Harlequin or Clearwater.

Cesspools

A cesspool or cesspit is a sewage holding tank. The waste isn’t treated and there is no outlet (only vents to allow gas build-up to escape). Waste simply flows in to be stored and then, when the tank is full, a lorry tankers it away for disposal. A cesspool is a good option if the ground is unsuitable for waste to soak away or for sites that are close to drinking water supplies, as the waste is safely contained before being taken away.

Advantages of a cesspool:

  • Cheap
  • Low installation cost
  • Low maintenance

Disadvantages of a cesspool:

  • Sewage isn’t treated
  • Requires regular emptying which can cost up to, £300 each time

Cesspools are banned in Scotland

 

Septic Tanks

Septic tanks can treat and discharge the liquid part of the sewage. Waste enters the first tank, where gravity separates the liquids from the solids. The liquid effluent flows out of the tank onto land, where it is cleaned as it percolates through the soil. Some sunken solids, or ‘sludge’, is broken down by natural bacteria, but the rest will need to be taken away by lorry. Septic tanks are suitable for single houses or small developments, but you’ll also need a drainage field that is porous enough to allow the waste to percolate through.

Advantages of a septic tank

  • Relatively low installation cost
  • Relatively low cost to run
  • Only require emptying (or ‘desludging’) once or twice a year

Disadvantages of a septic tank

  • Your ground must be porous enough to allow the liquid effluent to discharge
  • New laws state septic tanks can no longer be discharged into a watercourse

 

Sewage Treatment Plants

Sewage treatment plants are suitable for everything - with small-scale, affordable domestic units available for single homes, to large-scale, commercial units available for large developments. They all work in the same way, creating an environment that allows helpful waste-degrading bacteria to flourish. Sewage treatment plants are the only option if you want to discharge your treated waste to a ditch or stream.

Advantages of a sewage treatment plants:

  • Affordable
  • Clean
  • sewage treated to a higher standard so that it has minimal negative impact on the environment.

Disadvantages of a sewage treatment plants:

  • Requires an electricity supply
  • while the volume of solid matter is greatly reduced, it’ll still need pumping into a lorry for disposal.
  • Require regular maintenance

Do I need planning permission to install a sewage treatment plant?

Depending on where you are in the UK, there are different rules relating to sewage treatment plants. You may need to apply for a Consent to Discharge licence from the Environment Agency, that says your wastewater is clean enough not to damage local wildlife. If you’re discharging less than 5,000 litres per day to surface water, you won’t need one.

You must apply for a permit:

  • If you discharge more than 2,000 litres per day to the ground
  • If you discharge to a well, borehole or other deep structure
  • Where the tank is within an Environment Agency groundwater protection (SPZ) zone 1 (find out more at www.environment-agency.gov.uk).

If you are in any doubt whether you require a permit, check the government’s website here

 

How do I need to prepare to install my sewage treatment plant?

It is highly recommended that you fully understand and adhere to all the regulations that will affect your installation and running of a sewage treatment plant. If you are the property owner where the tank is being installed, this is your sole responsibility, and you could be liable for heavy fines or repair costs if things are done incorrectly.

How I do install a sewage treatment plant?

It is strongly recommended that a suitably trained and qualified professional installs your sewage treatment plant. You could be faced with hefty repair costs, fines and even legal issues (that will be far greater than the cost of hiring a professional installer) if any part of your private sewage system is installed incorrectly. If you are confident you have the skills to do this yourself, you should have step-by-step instructions on how to do it from the manufacturer of your chosen tank, plus all the health and safety measures that should be taken. The following will give you a brief guide on what will be involved in the installation, but always ensure you adhere to the manufacturer’s guidance as some steps may vary.

Inspect tank for damage

Although our tanks will have been fully tested and checked before being dispatched to you, make sure to thoroughly inspect the tank for any damage caused during transportation as, once the tank is installed, we may not be able to accept your return.

Placing the tank

Ensure your hole is large enough for the both the tank and the recommended backfill. Prepare a base for the tank and carefully lower the tank into the hole, using the recommended lifting system, checking that the inlet and outlet orientation is correct. Ensure your tank is level and use the correct backfill, which might be concrete, gravel or sand, but check the manufacturer’s manual to see what they advise and follow their steps for adding the backfill.

Installing the inlet and outlet

Installing the inlet and the outlet should be straightforward, but it is always worth contacting a qualified plumber if you are unsure. Follow the manufacturer’s installation guide to connect the pipework. For easier maintenance access, some manufacturers advise the installation of an inspection chamber before and after the treatment to make life easier should any problems arise in the future.

Wire up the electrics

All electrical work should be conducted by a qualified electrician. The installation manual will detail what is required.

This is a very simplistic guide of what is required to install your sewage treatment plant. In addition to these steps, you may also need to install a soak away to complete your system.

What is the difference between a septic tank and a sewage treatment plant?

Although the two are often mistaken as the same thing, there are some distinct differences between the two. A sewage treatment plant creates a clean, environmentally friendly effluent which can be discharged directly to a watercourse. They typically require electricity to operate and need regular servicing and emptying. A septic tank only requires emptying once a year, doesn’t use any electricity, and doesn’t require servicing. However, they produce a very polluting waste product, which must be dispersed to a soak away and the septic pollutants go through further handling by the natural aerobic soil bacteria.

How does domestic sewage treatment work?

A domestic sewage treatment plant works by breaking down solid waste to produce a cleaner, more environmentally friendly effluent. Wastewater and sewage are supplied to the primary tank, where the solids separate and from the liquid and then flows into the biozone chamber. Here, a pump airs the waste and friendly bacteria is used to condense the organic matter, breaking it down. When the waste leaves the final waste chamber, it is 95% clean and ready for dispersal into soak away systems, subject to consent from the relevant environmental agency.

What are the 3 types of sewage treatment?

Primary wastewater treatment

The primary treatment of wastewater removes material that will either float to the top or settle to the bottom. The wastewater is temporarily held in a settling tank, where the heavier solids sink to the bottom and lighter bits float to the surface. Once settled, these solids are held back while the rest of the liquid is moved through to the secondary phase of wastewater treatment.

Secondary wastewater treatment

A deeper and more rigorous secondary phase of wastewater treatment uses aerobic biological processes to substantially degrade the biological content of the waste, reducing common biodegradable contaminants down to safe levels. There are three ways to do this: biofiltration that uses filters to ensure that any additional sediment is removed from the wastewater, aeration which increases oxygen saturation by introducing air to wastewater and oxidation ponds that allow wastewater to pass through natural bodies of water for a set period before being retained for two to three weeks.

Tertiary wastewater treatment

Tertiary wastewater treatment aims to improve water quality to meet domestic and industrial standards. It involves removing pathogens to ensure water is safe for drinking

Gravity or IPS, what is the difference and when would I need them?

If the flow from your system can not release without help, i.e. required to be uplifted you would need a pump to help with this.