FAQ's

Before You Order

How can I get in touch with your sales team to ask a question?
Just call us on 01643 703358 or email sales@tanks-direct.co.uk, our team will be happy to help.

Can I view the tanks before I purchase?
You can view most items before you buy, not all products are available in one location so please contact us to find out where you can view.

How do I pay for my order?
We accept debit and credit cards with no additional charges. We can also accept BACS and cheque payments.

Do you accept company purchase orders?
Yes, please email them into us at sales@tanks-direct.co.uk

Delivery/Collection

Can I collect to save on delivery?
Collection is available for most items, however not all products are available in one location. Please contact us to find out where you can collect before placing your order.

When will my order be delivered?
Please check the product page on the website for information on delivery times. If the information is not shown, please contact us.

Do you deliver at weekends?
Sorry, we only deliver on weekdays.

Do you ship internationally?
Some of our items ship internationally. Please check with us quoting our product code.

Can I upgrade my order to a next day service?
Some products are available on a next day service, cut off times vary. Please contact us for more details.

Can I track my delivery?
We can’t provide delivery tracking on the website at this time. Please call or email us and we’ll be happy to help.

Will I need to be in when my items arrive?
It’s always best if you can be there to check the goods before signing for them and to avoid any re-delivery charges that may apply.

Can I choose a specific day/time for delivery?
Standard delivery doesn’t usually specify a specific day or time. Please ask us about other services that may be available.

I don’t have articulated lorry access, will this be ok?
For most of our smaller items and tanks, delivery won’t be made by an articulated vehicle. If you have delivery restrictions, we advise you to contact us to avoid any additional charges for failed deliveries.

Will the driver help me offload?
Unfortunately, we don’t offer offloading facilities unless specifically requested.

After Placing Your Order

I’m missing an item from my order, what do I do?
You may receive more than one delivery for different items in your order. To check this please contact our sales team.

What do I do if I receive a faulty item in my order?
If you receive a faulty item or an item damaged on delivery, please take photos of the issue and email us at sales@tanks-direct.co.uk. One of the team will respond as soon as possible.

Can I amend my order after I’ve placed it?
This may be possible depending on how far your order has been processed. Please contact us as soon as you can so we can try and avoid any costs already incurred being passed onto you.

Returns

How do I return something to you?
Please contact us in the first instance at sales@tanks-direct.co.uk or on 01643 703358 for return instructions and authorisation. No returns can be accepted at our Minehead address.

I have returned items, when will I be refunded?
Refunds will be processed as soon as possible once we receive confirmation that your goods have been received back in re-saleable condition.