FAQs - General

We offer either courier delivery or collection (if you would like to collect, please contact us first to make sure the product you are wishing to collect is available). Please Note - Collection is unfortunately not available from our Minehead Offices.

For larger items our standard delivery is ‘customer offloading’, however if a tail lift or HIAB delivery is required or there is an issue with access, please give us a ring to find out options available and any costs if applicable.

1. Please check the estimated lead time on the items you have purchased. You can usually find this on the website product page or on your order confirmation. If your order is still within this time frame it should be delivered soon, however for peace of mind, we can check delivery dates for you, just give us a call.
2. Contact us

If your estimated delivery date has passed, please get in touch with our sales team and we will be happy to assist with your enquiry.

Each product has their own specific lead time, which is the time it takes from placing your order until it is delivered to your chosen address. This includes manufacturing and processing times. The lead times can be found on the product page.

We try to update the lead times weekly, however if the lead times changes and you have placed an order, we will contact you as soon as we can.

If you require a product sooner than the lead time advertised, please give the sales team a ring to see if we can accommodate this for you.

Some products are available on a next day service, cut off times vary. Please contact us for more details.

When placing your order, please write in the customer comments where you would like the delivery to be left, e.g. in the porch, behind the gate etc. If you are unable to take delivery, please give the customer sales team a ring, and they will be happy to try and rearrange the delivery to a date that suits. Failure to let us know if no one is in to take delivery, may lead to additional costs for a missed delivery. Any goods left in safe place are left at the customer's own risk. 

For smaller orders delivered by Royal Mail or other courier services, the delivery driver will leave a card at the address with details on how to proceed with collecting from their nearest depot or arranging the re-delivery.

For larger items which are delivered by a pallet service, this may incur an additional delivery charge to re-arrange the service. Please contact our sales team if you need more information on re-arranging a delivery.

It’s always best if you can be there to check the goods before signing for them and to avoid any re-delivery charges that may apply.

This may be possible depending on how far your order has been processed. Please contact us as soon as you can so we can try and avoid any costs already incurred being passed onto you.

For our larger tanks, we offer ‘Customer offloading’ delivery. This entails the customer to acquire the right manpower and/or machinery to help unload the tank/s from the delivery vehicle.

If you require assistance with offloading, we may be able to offer a tail lift (lowers the tank to the ground) or HIAB (lorry with a mounted crane to winch the tank off the delivery vehicle). Please contact us if this is required for delivery.

Unless a hi-ab delivery has been booked at additional cost, it is the customer's responsibility to offload with suitable equipment on the day of delivery and a failed delivery may result in additional charges.

We recommend installers and/or plant hire & materials for install such as excavators, aggregates etc are not booked until you are in receipt of the goods. Tanks Direct cannot be held responsible for costs incurred due to unforeseen delays, please see our terms for more details.

If you have any questions regarding your delivery please contact the Sales Team on 01643 703358.

Sorry, we only deliver on weekdays.

Collection is available for most items, however, not all products are available in one location. Please contact us to find out where you can collect before placing your order.

IMPORTANT – PLEASE READ
Please ensure that the product you are ordering from Tanks Direct is the correct size and suitable for the purpose. Special order, bespoke, or non-stock tanks are not returnable. If you order a tank and find that it is too big, too small, or not suitable for your requirements it can be expensive to return it.
Our cancellation & returns policy explains this in more detail (see Terms & Conditions).

Delivery Charges
Our shipping costs cover most of the UK - however, parts of England, Scottish Highlands and Islands including areas north of the Glasgow / Edinburgh border, Isle of Wight, Channel Islands, Isle of Man, Anglesey, Western Isles, Shetland Islands, Orkney Islands, Isles of Scilly, Northern Ireland and the Republic of Ireland may cost more.

Please call before ordering if the delivery postcode is listed below. There may be additional shipping costs.

AB, BT, CA, CT, DD, DG, EH, FK,G, GY, IM, IV, JE, KA, KW, KY, LD, LL, ML, PA, PH, PO 30-41 (Isle of Wight), SA, SY, TD, TN, TR, ZE

Southern Ireland
 

Looking to avoid Shipping Charges?

All our tanks are available for collection "ex works", our suppliers are based all over the UK - please call if you wish to collect.

Overseas Orders.
International orders are welcome.
Payment is by IBAN / Swift / Bic, Moneygram and letters of credit.
We regret that credit cards are not accepted for international orders.
A purchase order is required, we will then create a pro-forma invoice, tanks are ordered on clearance of funds.

If you require any additional export documentation (i.e Certificate of Origin,  commercial invoices certified by the Chamber of Commerce) you must notify us before completion of your order as we will have to invoice cost and admin charges to the order.

Please call if you have any questions. Tel: +44 (0)1643 703358

There is no minimum quantity requirement for the majority of our products. However, if any of our products require a minimum quantity, it will be clearly stated on product page before purchasing.

We can provide quotations for any of our products or bespoke products. Please provide us with the following so we can quote correctly –

Billing and shipping address, if different

Contact name and number

Purchase order, if applicable.

We aim to respond within 24 hours, during working hours, for the request sent, however bespoke items can take up to 48 hours.

To place an order for a large or bulk quantity, please contact us with the product details, quantities, and required delivery address and we would be happy to quote for you.

Our customer sales team would be happy to place an order over the phone for you, along with answering any question you may have regarding our products.

If you are experiencing trouble with placing an order on our website, please contact with our sales team, who will be happy to assist with your requests.

This may be possible depending on how far your order has been processed. Please contact us as soon as you can so we can try and avoid any costs already incurred being passed onto you.

If you receive a faulty item or an item damaged on delivery, please take photos of the issue and email us at sales@tanks-direct.co.uk. One of the team will respond as soon as possible.

You may receive more than one delivery for different items in your order. To check this please contact our sales team.

Please contact us via email sales@tanks-direct.co.uk or by phone 01643 703358 and we will be able to send a copy of your invoice for you.

We will always aim to match or even offer a better price against any genuine quote. We can’t guarantee we can beat all prices; we will however do our very best to try.

Your order will start to be processed as soon as it is received, if you wish to add items or change any part of your order, please contact us as soon as possible and we will try our best to accommodate this for you.

We accept all major credit and debit cards, plus BACS payment or cheque.

Payment can be made via bank transfer using the details shown on your invoice, by cheque, or by credit/debit card online.

We are also happy to take card payments over the phone, call our friendly sales team on 01643 703358.

Restocking and administration fees of up to 30% + VAT of the total order value may be chargeable to our business customers only.

If you would like to check if your returned goods have been received back, please contact us and we can advise further.

Your refund will be processed as soon as we receive confirmation that your goods have been successfully delivered back to the correct warehouse in re-saleable condition.

Unfortunately, we cannot exchange goods once your order has been delivered. The returns process above should be followed and a new order for the required goods should be placed.

If you wish to return goods, please complete the form by following the link on this page to provide further information.

Once your request is approved, a valid Returns Authorisation Number (RAN) will be issued to initiate the returns process along with information on how & where to return your order along with any costs involved.

Please DO NOT return any goods without this authorisation. Goods cannot be accepted without this.

Returns are not accepted at our Minehead Office, please wait until we contact you before returning any goods. 

Returns Form

If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:

• Make sure you are using the same email address and password you registered with.
• If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If after this you still can't sign in, contact our Customer service department giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.

Sometimes we will not be able to give a price on site due to a number of reasons including it being a custom product.  If no price is shown, please contact our customer service department via email or phone and they will be able to get a price from our suppliers for you as quickly as possible

To sign up to be an account customer please navigate to Trade customers at the top of the home page.  This will then present you with a trade registration form to complete.

To sign in use the Login link at the top of the page then sign in with your account credentials.  This will then bring you to your account and navigate to ‘My details’ once here you will be able to edit your details then press update.

If you have any queries regarding your statements, please contact our customer service department via email or telephone and they will be happy to assist you.

An online account, will offer a number of benefits to you including …

• Easy access to your account.
• See your history or orders in one place.
• Ability to place online orders 24 hours a day at a time to suit you.
• Subject to successful credit checks, it may be possible to open a credit account if required.

We also offer Free technical site visits for certain products. In situations, where help might be required to correctly size a unit for a wastewater solution, we would ask our suppliers to make contact with you directly to discuss your requirements and arrange a visit if required.

Here is the link to register for an online account https://www.tanks-direct.co.uk/register.

Please feel free to contact the Tanks Direct sales office should you have any questions/enquiries on 01643 703358 or email sales@tanks-direct.co.uk

A bund is a container which can hold liquids that prevent leaks and spillage from tanks and pipes.

The regulations state that a bund must hold 110% of the amount of liquid in your tank. If you choose to have an external bund rather than a bunded tank, the important thing is to size it correctly for the tank contained in the bund to hold 110% liquid and then keep it covered so that rainwater does not fill the bund.

When multiple tanks share a bund, the capacity is based on the largest tank.

We offer a wide range of tanks suitable for boats. Whether its for drinking water, waste water or where space is an issue, flexible water tanks. Our boat storage tanks and containers, are made from a high quality, durable polyethylene and are an ideal storage solution for use on boats. Available in a variety of shapes and capacities, ranging from 40 litres to 300 litre.

We offer a small range of tanks which are suitable for keeping fish in, however some of our fish tanks are designed as fish holding tanks for short periods of time. 

If you require more guidance on which tanks might be suitable, please give our Sales team a ring.

We would be happy to send you the relevant information regarding the product you are interested. Please send us an email or call us with the information you require and we will endeavour to do our best to answer your questions or contact the manufacturer for the information.

All our products come with a manufacturers warranty. To see how long the warranty is for a certain product, please go to the product data sheet or contact us for more information.

If a warranty claim is required, please let us know the order number, images and descriptions of the fault, where we would be happy to forward this onto the manufacturer for you.

As we are an online business, we do not have a store to be able to view the products. You can however view most items before you buy, not all products are available in just one location so please contact us to find out where you can view.

Alternatively, you can download the product brochures for each product for more information or contact us if the information you require is not visible.