FAQs - Orders
To find answers to some of the most Frequently Asked Questions... just click the relevant category to your need. If however, you have a question we haven't answered then please do not hesitate to contact us for further assistance
IMPORTANT INFORMATION: Every effort is made to keep this area of the site up to date. However, Tanks Direct cannot be held liable for errors or omissions. Compliance with statutory requirements is the responsibility of the person(s) who install, use and maintain products supplied by Tanks Direct. If you have concerns over compliance, you must seek professional advice, contact your local Building Control Officer, your local environmental authority or WRAS. Tanks Direct will not be responsible for installations which do not comply with prevailing statutory requirements.
General
Orders
Can I place bulk orders?
To place an order for a large or bulk quantity, please contact us with the product details, quantities, and required delivery address and we would be happy to quote for you.
Do you provide quotations based on requirements sent?
We can provide quotations for any of our products or bespoke products. Please provide us with the following so we can quote correctly –
Billing and shipping address, if different
Contact name and number
Purchase order, if applicable.
We aim to respond within 24 hours, during working hours, for the request sent, however bespoke items can take up to 48 hours.
Is there a minimum quantity?
There is no minimum quantity requirement for the majority of our products. However, if any of our products require a minimum quantity, it will be clearly stated on product page before purchasing.
Can I place an order over the phone?
Our customer sales team would be happy to place an order over the phone for you, along with answering any question you may have regarding our products.
Can you please help, I am having trouble placing an order online?
If you are experiencing trouble with placing an order on our website, please contact with our sales team, who will be happy to assist with your requests.
Can I change my delivery address?
This may be possible depending on how far your order has been processed. Please contact us as soon as you can so we can try and avoid any costs already incurred being passed onto you.
What do I do if I receive a faulty/ damaged item in my order?
If you receive a faulty item or an item damaged on delivery, please take photos of the issue and email us at sales@tanks-direct.co.uk. One of the team will respond as soon as possible.